Changes to your order can only be done via the phone or email.
Please call us at 1-800-488-6903 Monday through Friday 8am to 6pm EST or if you prefer you can email us.
Refund and Satisfaction Policies
We’re committed to your complete satisfaction with every purchase. Our policies are designed to provide transparency and peace of mind, tailored to the unique nature of each product line. Below, you’ll find clear details for our standard products and our custom metal building kits.
Standard Products (Including Delivery and Installation)
You have 3 days from signing to request a full refund of your deposit if it’s not the perfect fit. After that, deposits become non-refundable to cover our commitment to quality and preparation.
To make the process seamless:
Request your refund within those 3 days via email or phone—include your order details for quick verification.
We’ll process it within 3 business days and issue it back to your original payment method.
Custom Metal Building Kits
Our metal building kits are meticulously crafted to your exact specifications, ensuring a perfect fit for your needs. Because of this custom nature, these kits are non-refundable after 3 days from signing your contract. This allows us time to finalize designs while giving you a brief window to review and confirm.
Delivery Details
Kits arrive via semi-truck for efficiency and cost savings. To ensure a smooth unloading process, please have a forklift (or equivalent equipment) ready on-site on delivery day—it’s your responsibility, but we’re happy to provide guidance in advance.
Payment Terms
30% upon ordering: Covers initial design and drawings. Accepted via credit card, ACH, or certified check (non-refundable).
40% at fabrication start: Funds production of your custom kit. Accepted via ACH or certified check (non-refundable).
30% two weeks before delivery: Finalizes shipment. Accepted via ACH or certified check (non-refundable).
If you have questions about customization, delivery, or payments, our team is here to help every step of the way.